sgc Casino & Sportsbook FAQ

We at sgc require three documents for KYC verification: a government-issued photo ID (passport, national ID card, or driver's license), a recent address proof (utility bill, bank statement, or rental agreement dated within the past three months), and a selfie holding your ID alongside a handwritten note with today's date. These documents must be clear, legible, and match the information you provided during registration. Our verification team processes these documents within one business day. Once approved, you can deposit and withdraw funds. If your documents are rejected, we will explain why and ask you to resubmit corrected versions.

During registration on sgc, you provide a username, email address, mobile phone number, and a secure password. Your username must be unique and between 5 and 20 characters. Your email is used for account verification and communication. We at sgc will send a verification link to your email; you must click this link to activate your account. Your mobile number is used for two-factor authentication and support contact. Your password must be at least 8 characters and include uppercase, lowercase, numbers, and a symbol. After providing this information, you agree to our terms and conditions and confirm that you understand the jurisdiction notice regarding service availability.

We at sgc give users full control over their account settings. You can update your email, mobile number, and address from your account dashboard. You can change your password at any time by entering your current password and confirming a new one. Your transaction history is available in full, filterable by date and payment method. You can add, update, or remove payment methods linked to your account. You can view your current balance, pending deposits, and pending withdrawals. If you suspect unauthorized access, you can immediately sign out of all active sessions and change your password. For account closure or temporary suspension requests, contact our support team.

We at sgc support deposits across a range designed to accommodate different user needs. Minimum deposit amounts vary by payment method but typically start at a low threshold to allow new users to begin with small amounts. Maximum deposits per transaction are set to prevent fraud and comply with financial regulations. We do not charge deposit fees; however, your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) may apply their own charges. During peak periods or extended holidays such as Idul Fitri or Idul Adha, deposit processing may experience minor delays. For specific deposit ranges for your preferred payment method, check the deposit page in your sgc account dashboard.

Yes, we at sgc support direct bank transfers via mobile banking, local payment, online payment, and e-wallet. To deposit via bank transfer, select your bank from the payment method list on the sgc deposit page. You will be provided with our account details and a unique reference code. Transfer the funds from your personal bank account and include the reference code in the transaction memo. Bank transfers typically process within one to two business days, depending on your bank and the time of day you initiate the transfer. Transfers made during banking hours (Monday to Friday, 8 AM to 4 PM) are usually processed faster. We at sgc verify all incoming transfers against your account; if the reference code does not match, contact our support team immediately to ensure your deposit is credited.

We at sgc aim to respond to support queries within a reasonable timeframe during business hours. Standard inquiries about account setup, payment methods, or game questions typically receive a response within 24 hours. Urgent matters such as account security concerns or payment disputes are prioritized and may receive attention more quickly. During extended holidays such as Nyepi or Imlek, response times may be longer. You can submit a support ticket from within your sgc account dashboard, or contact us through the support email or phone number listed on our website. When contacting us, provide your account username or email address so we can locate your account quickly.

We at sgc offer a diverse range of games and markets across four main categories. Football and sports markets include live matches from Liga 1, Piala AFF, Champions League, Premier League, and other international tournaments. Live-dealer tables feature blackjack, roulette, baccarat, Dragon Tiger, and other games hosted from multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others, with daily and weekly scheduled events. Esports markets cover Mobile Legends, Free Fire, PUBG Mobile, and other competitions. Each category has its own section in your sgc account dashboard, and you can navigate between them using the main menu.

We at sgc may offer promotional free bets or free spins to new users or during special campaign periods. Free bets are credited to your account and can be used on selected markets, typically football or live-dealer games. Free spins are credits applied to specific slot games and allow you to spin without using your own funds. Any winnings from free bets or spins are subject to terms: they may be subject to playthrough requirements, betting limits, or game restrictions. We recommend reading the promotion terms carefully before accepting any offer. Free bets and free spins appear in your account promotions section or are activated by navigating to the specific game or market. If you do not see a promotion you expected, contact our support team.

We at sgc collect and store personal information necessary to operate your account and comply with financial regulations. This includes your name, email, mobile number, address, government ID details, and payment method information. We also record your account activity: login history, transactions, deposits, withdrawals, and gameplay sessions. All personal information is encrypted and stored on secure servers. We do not share your data with third parties except where required by law or to process your transactions (for example, your bank sees your transfer details). For full details about how we collect, use, and protect your information, please read our privacy policy. You can request a copy of your personal data by contacting our support team.

We at sgc provide our services only in jurisdictions where online gaming and sportsbook wagering are legally permitted by local law. Our services are not available in jurisdictions where such activities are prohibited. Each user is responsible for verifying that their access to sgc and participation in our offerings comply with the laws of their jurisdiction. We do not offer our services to residents of jurisdictions where gaming is banned or heavily restricted. If you are unsure whether sgc is available in your location, contact our support team or consult your local legal framework. By creating an account on sgc, you confirm that you have verified your eligibility and that your use of our platform complies with your jurisdiction's law.